Terms & Conditions
Terms & Conditions
These Terms & Conditions apply to all purchases made through the website of Lucy & David London. By placing an order, you agree to the terms outlined below.
For any inquiries, you can contact us at:
📧 info@lucydavidlondon.com
1. Applicability
By accessing our website and placing an order, you agree to be bound by these Terms & Conditions. These terms apply to all visitors, customers, and users of Lucy & David London.
2. Product Information
We strive to ensure that all product descriptions, images, and information are accurate and up to date. However, minor errors, inaccuracies, or typographical mistakes may occur.
We reserve the right to correct any errors without prior notice.
3. Orders & Payments
- Orders are processed only after full payment has been received
- Available payment methods may vary depending on your location
- It is the customer’s responsibility to ensure the selected payment method is valid and accepted
4. Processing & Delivery
At Lucy & David London, we carefully prepare and ship your order with attention to quality and detail.
- Processing time: 1–3 business days
- Estimated delivery time: 5–10 business days (depending on location)
We work with international partners to ensure efficient and reliable delivery.
5. Returns & Cancellations
For detailed information regarding returns and cancellations, please refer to our Return Policy.
6. Liability
- We are not responsible for loss or damage during shipping once the tracking confirms delivery
- Customers are responsible for providing accurate shipping information
- Any errors in the shipping address must be reported within 24 hours of placing the order
7. Intellectual Property
All content on this website, including but not limited to text, images, branding, and logos, is the property of Lucy & David London and may not be used, copied, or distributed without prior written consent.
8. Complaints
If you have a complaint, we encourage you to contact us so we can resolve the issue as quickly as possible.
We aim to respond to all inquiries within 2–5 business days.
9. Governing Law
These Terms & Conditions are governed by and interpreted in accordance with the laws of the Netherlands.