FAQ
FAQ
Last updated: Today
Frequently Asked Questions
How long does shipping take?
Orders are typically processed within 1–3 business days.
Once your order has been dispatched, delivery usually takes 5–10 business days, depending on your location.
Please note that delivery times are estimates and may occasionally vary during busy periods or due to unforeseen courier delays.
Do you offer free shipping?
Yes! We proudly offer FREE shipping on all UK orders.
All orders are carefully packed and dispatched with Royal Mail whenever applicable. Once your parcel has been shipped, you'll receive a tracking number so you can follow your delivery.
Where do you ship from?
To provide the best possible service and maintain efficient delivery times, we work with a network of trusted international fulfilment partners.
This allows us to carefully prepare and dispatch your order while maintaining the high quality standards of Lucy & David London.
Can I track my order?
Absolutely.
As soon as your order has been dispatched, you'll receive a confirmation email containing your tracking information, allowing you to monitor your parcel every step of the way.
Do you accept returns?
Yes.
We offer a 30-Day Easy Returns Policy.
If you're not completely satisfied with your purchase, simply contact us within 30 days of receiving your order, and our customer support team will guide you through the return process.