Privacy Policy

Privacy Policy

This Privacy Policy applies to the services of Lucy & David London. We value your privacy and are committed to ensuring that your personal information is handled with the highest level of care, security, and confidentiality.

Information We Collect

When you place an order, create an account, or interact with our website, we may collect the following personal information:

  • Full name
  • Address details
  • Email address
  • Phone number
  • Payment information
  • IP address and device information
  • Website activity and browsing behavior

How We Use Your Information

Your information is used to provide you with the best possible experience at Lucy & David London. Specifically, we use your data to:

  • Process and deliver your orders efficiently
  • Provide customer service and support
  • Send order updates and relevant information
  • Improve our website, products, and overall service
  • Personalize your shopping experience

Sharing Your Information

We only share your personal data with trusted third parties when necessary, such as:

  • Payment providers to securely process transactions
  • Shipping partners to deliver your orders
  • Service providers that help us operate our business

We never sell or trade your personal information. Your data may only be shared if required by law.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable laws and regulations.

Cookies

Our website uses cookies to:

  • Enhance website functionality
  • Analyze user behavior and improve performance
  • Support marketing and advertising efforts

You can manage or disable cookies at any time through your browser settings.

Your Rights

You have full control over your personal data. You have the right to:

  • Access your personal information
  • Request corrections or updates
  • Request deletion of your data
  • Object to data processing
  • Request data portability

To exercise any of these rights, please contact us at:
📧 info@lucydavidlondon.com

Contact Information

If you have any questions or concerns regarding this Privacy Policy, you can contact us at:

Lucy & David London
📧 info@lucydavidlondon.com